Refund policy

Return Policy

At Skin Deep Secrets, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our return policy to understand your options and our process.

Eligibility for Returns

We accept returns for the following reasons:

  1. Damaged or Defective Items: If your item arrives damaged, defective, or significantly different from its description, you may request a return or replacement. Photo or video evidence is required to process your request.
  2. Wrong Item Sent: If you receive the incorrect item, we will issue a full refund or send the correct item at no additional cost.
  3. Non-Delivery: If your order has not been delivered within 60 days from the date of purchase (excluding delays caused by customs or other uncontrollable factors), you may request a refund.

Return Conditions

  • Items must be unused, in the original packaging, and in the same condition as received.
  • Returns must be initiated within 30 days of delivery.
  • For reasons other than damage, defects, or errors, customers are responsible for return shipping costs.

How to Request a Return

  1. Contact Us: Email our support team at [support email] with your order number, a brief explanation of the issue, and any necessary evidence (photos/videos).
  2. Approval Process: Once your request is reviewed and approved, we will provide detailed instructions for returning the item.
  3. Return Shipping: Pack the item securely and ship it to the provided address. Include the return authorization number, if applicable.

Refunds

Once the returned item is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed within 5–10 business days.

  • Refunds are issued to the original payment method.
  • For items returned due to reasons unrelated to defects or errors, we may issue a refund as store credit.

Non-Returnable Items

Certain items, such as perishable goods, custom-made products, and intimate items, are non-returnable.

Contact Us

If you have questions about our return policy, contact us at wwwskindeepser.com under Contact Us. We're happy to assist!

This policy ensures a smooth and fair return process for both our customers and our store.